Rental Decor Terms & Conditions
DEPOSIT AND REFUND A deposit in the amount agreed upon is required at the time of signing this agreement. Full payment on rentals less than $250 will be due upon booking. Deposit is non-refundable 30 days or less prior to event date. Acceptable forms of payment are: cash, checks, venmo, major credit cards. The deposit secures the event date and times for the client and is refundable no less than 30 days prior to event date. A valid credit card # must be provided.
These requirements may differ for non-profits or charity events. If discounts of 50% or more are given, or order is $200 or less, full amount is due at time of booking.
Balance is non-refundable 30 days or less prior to the event. Full payment is due 30 days before the event. Services will not begin until the balance is paid in full. Ivy & Grace requires access to the venue at least 90 minutes before the event and 60 minutes after the event for setup and take down.
Pick Up Items
Items are available for pick up 48 hours prior to event and must be returned 48 hours after event by appointment
If items are not returned with in 48 hours an additional day’s rental will be charged. If items are not returned within three (3) days, replacement fees will be assessed on top of the rental fees, no refunds.
Rentals must be picked-up in a secure vehicle and a credit card must be on file
Any items missing upon return are automatically charged for replacement or late fee (additional day). Client is to inform us upon arrival is something is damaged or missing.
Delivery & Pick-Up Fee
We are happy to deliver to the Middle TN area and beyond. Our delivery charges begin at $150.00 up to 30 miles of 37128. Additional distance is based on mileage, time and travel expenses.
Delivery fees include drop off. For set up and style an additional charge may be included based on your needs. $500 + packages will include set up.
Items can be dropped off up to 24 hrs before event and must be picked up within 48 hours after.
If items are not available or accessible upon pick-up, another day's rental fee will be charged, and customer will have schedule another pick-up time. If you, the renter, will not be available during pick-up, it is your responsibility to coordinate with the venue to ensure all items are in the correct location for pick-up.
Round Trip Delivery: Delivery fees are assessed based on a two-trip basis (one to deliver and one to pick-up). If additional trips are required, you will automatically be billed. A responsible party (you or another adult 18 years of age or older) must be present upon delivery to sign the delivery slip and accept the items suitable for use.
Extended Load In/Out or Non-Standard Deliveries: Standard delivery fee includes drop off at the lowest level of the structure. Certain job sites require labor intensive load in/out (including elevators and stairs) and these logistical details must be arranged prior to your event. Please be sure to mention all these details to be sure we provide you with an accurate quote. Labor intensive deliveries range from an additional $50 - $200. Please be specific about the delivery details of your location prior to making the reservation. If Ivy & Grace discovers a special delivery situation upon arrival, the credit card on file will be charged automatically.
Client Set-up: (on applicable items) If you opt to perform the set-up yourself, all rented items including accessories and small parts must be placed back into proper containers, and cleaned if necessary. Please do not leave water in your vases and do not discard small rented items. All vases, containers, boxes, totes, and packing materials must be returned to avoid replacement fees.
Renter assumes full responsibility of item upon possession, and agrees to pay full replacement cost for lost or damaged items.
Weather Related Issues
Ivy & Grace does not issue refunds for inclement weather. Should bad weather or wind become an issue, Ivy & Grace reserves the right to refuse or release such items and offer a substitution of in-stock items to help facilitate and indoor function. The client assumes all risks and hardships involved with having an outdoor event. Please discuss “Plan B” with your coordinator. It is our desire that your event go as smoothly as possible. However, if you choose to chance the weather, the client assumes full responsibility for wind and weather damages. If I&G arrives for a delivery and the weather is bad or impending, we will call you or a contact person to discuss options. Please always provide an additional contact name and number should you be unavailable the day of your event.
Credit Card Terms
A valid credit card must be kept on file. The credit card will be used for damages, missing items, late fees, replacement fees, cleaning fees, or added services as outlined above. The credit card will be charged if changes are made the day of the event, such as added services, labor or additional items are requested or required. If you submit a check that is subsequently returned, you will be required to pay in cash or credit card only. A $50 fee is assessed on all returned checks. Late payments – refers to any payment not received 30 days prior to event date. Check payments are not accepted the week of the event
Payment for Damaged/Missing Items
When you return your items I&G will check the items in. If damaged or missing items are not paid for within 7 days, the credit card on file will be billed, unless payment arrangements have been setup with the owner.
Orders and Changes
All order/service changes must be placed in writing, faxed or emailed as to avoid any confusion. A detailed invoice will be submitted following any changes to your order by email or fax. Additional services require an appropriate deposit and will be charged to your credit card unless other terms are specified. Emails are considered legal and binding and do not require a signature to be valid. If changes are made the day of the event, a responsible party must sign for them upon delivery, pay with cash, or the credit card will be billed automatically. Substitutions are allowed with a 14 day notice.
Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. All services may be cancelled if received in writing no later than 30 days prior to the event. You would not be obligated to pay the balance of your invoice, unless you placed a special order for an out-of stock item which was purchased specifically for your event. In such cases, you would be contractually bound to pay the balance due on the account.
By signing this agreement, you give Ivy & Grace permission to use the photos that we take at your event on our website and advertisements, materials, etc, with the understanding that you will not profit from them in any way.
If you, your family members and friends are opting to decorate yourself, or use your own decorator, such person(s) are also required to abide by our guidelines, but you (the client) will be held responsible for damaged or missing items.
All items must be free of debris and liquids before returning. If the items are left in a full/dirty state, I&G will charge a fee of $25 per item.
Customer agrees to the Rental Terms and Conditions. Final Selection/ Counts and cancellations must be received no later than the Friday two weeks prior to the event. ALL PAYMENTS ARE NON REFUNDABLE.
We are honored to be helping you celebrate your special day. Thank you so much for choosing us!